What to test, and how

Exports, a moved-out resident's card, and Super Admin housekeeping

• EXPORT
  PDF/CSV/document exports now download straight to the device on Android

  How

  Export anything as usual. The app asks once for a folder (defaults to Downloads) the first time, then writes straight into it on every export after.

  Expect

  The file lands in your Downloads folder — no share sheet in the way. Falls back to the old share-sheet behavior on iOS, or if the folder permission is ever denied.

• MOVEOUT
  A moved-out resident's card no longer offers Move out / Reset PIN / Invite link

  How

  Open a resident whose lease has ended, the same one showing the "Moved out" badge.

  Expect

  The card still opens. Those three actions are gone — none of them make sense for someone no longer living there.

• ADMINS
  Super Admins can now add and remove each other, through a real screen

  How

  Super Admin → Manage → Admins.

  Expect

  A list of everyone with platform-wide access, an add-account form behind an explicit confirm, and a Deactivate/Reactivate control on every account but your own. Only the platform's original Super Admin can add a new one — accounts created here can see the list but not grant the access themselves.

Added: a 30-day free trial, with automatic reminders and Super Admin controls

• TRIAL
  New organisations start on a 30-day free trial of Pro, automatically

  How

  Super Admin → Manage → Onboarding, or approve an access request — the plan picker now defaults to "Free trial" instead of "Lite".

  Expect

  A newly onboarded owner's org is TRIAL status, Pro plan, 30 days out. Picking Lite/Pro/Max explicitly still works exactly as before.

• TRIAL
  A reminder banner in the last 7 days of a trial or term

  How

  Owner Portfolio, Manager Today, or Settings → Subscription, on an org within 7 days of its end date.

  Expect

  "Your free trial is ending soon" (or "…subscription is ending soon" on a paid plan), naming the date, with a Renew action that opens Contact Support. This banner existed for grace/expired before; the 7-day-out warning was computed server-side but never shown until now.

• TRIAL
  Both Owner and Manager are notified, not just the Owner

  How

  Any subscription event: the 7-day reminder, the grace notice, expiry, or a Super Admin starting/extending/activating/revoking one.

  Expect

  A notification lands for every Owner AND every Manager on the org, each opening their own correct screen (Owner → Subscription, Manager → Today). Previously Manager heard nothing.

• TRIAL
  Super Admin subscription controls — Start Trial, Activate, Extend, Revoke

  How

  Super Admin → any organisation → Controls → the new Subscription card at the top.

  Expect

  Current status and end date, plus four actions: extend by N days, revoke immediately (asks for confirmation — the org drops to read-only right away, reversibly), start a fresh trial (days + plan), or activate a paid plan (with a term, or blank for never-expiring). These endpoints existed before; this is the first screen that calls them.

• LOCK
  Policy change: an unrenewed subscription now stops the app for Tenants too, not just Owner/Manager

  How

  Sign in as a Tenant on an org whose subscription has passed its grace period.

  Expect

  Everything is still readable (rent status, documents, notices), but submitting a payment proof, raising a ticket, or any other write is refused with "…the property's StayOne subscription has expired. Ask the property owner to renew it." Previously a Tenant could keep working normally while their PG's own account was locked out.

Added: browser push notifications (not yet switched on)

• PUSH
  The web app can now receive push notifications, once configured

  How

  Nothing to check yet — this needs five Firebase web values set as environment variables before it does anything (documented in .env.example). Native Android push is unaffected and unchanged.

  Expect

  Until configured, this is a complete no-op — no console errors, no behaviour change on web.

Fixed: Manager-role sweep

• MOVEIN
  "Move someone in" rejected valid phone numbers starting with 91, and blocked the whole flow

  How

  Manager → Move someone in → Phone → type a real 10-digit number like 9123456780.

  Expect

  Accepted, and Next enables. Before, the number was mistaken for a "+91" country code glued to an 8-digit number and always rejected — the single most-reported blocker from this sweep.

• NOTICE
  Notice "Take down" was a real, unrecoverable delete

  How

  Notices → take one down → tap Undo, any time afterwards (not just before the toast disappears).

  Expect

  The notice comes back on the same id — you can also just re-edit its "Comes down" date directly if you miss the Undo toast. Before, the toast said "Notice deleted" and once it disappeared the notice was genuinely gone.

• NOTICE
  Notice "Comes down" date pre-fills 30 days out, and now says so

  How

  Notices → Post a notice.

  Expect

  The hint under the date fields now reads "Comes down in 30 days unless you change it" instead of implying both fields start blank.

• CHECKIN
  A move-in could show "Completed" while the agreement was still unsigned on the Documents tab

  How

  Manager → Check-in → Sign agreement (the desk-confirm button, not a resident e-signature).

  Expect

  The Documents tab now shows the agreement as Verified immediately, matching the check-in wizard's own "done" state — the two were previously reading two different records.

• DIAG
  Diagnostics no longer risks writing a password/PIN/OTP value to the on-device log

  How

  No repro needed — a general hardening of logBreadcrumb.

  Expect

  Any logged value under a password/pin/otp/token/secret-shaped key is now written as [redacted], so a Diagnostics screenshot sent to support is safe to send.

• PROFILE
  Edit Profile told a Manager to "ask your manager" to change their own number

  How

  Manager/Owner/Admin → Account → phone field, once set.

  Expect

  "Contact support to change it" instead. Tenant/Staff still correctly see "ask your manager" — that one was already right.

• TXTSIZE
  Settings → Text size → "Larger" truncated the neighbouring "Compact" option to "Com…"

  How

  Settings → Appearance → Text size → tap Larger.

  Expect

  Every option stays fully readable — this one control no longer scales its own labels by the setting it's choosing.

• TICKETS
  Tickets subtitle described a "Resolve" button that doesn't exist

  How

  Manager/Owner → Tickets, read the subtitle under the header.

  Expect

  "Set status to Resolved to close a request" — matching the actual status dropdown.

• TASKS
  Completing a task in "Your tasks" gave no confirmation

  How

  Manager Today → Your tasks → tick one off.

  Expect

  A toast confirms it, matching every other action on this screen (Task added, Notice posted, Expense logged).

• CSV
  Residents CSV export only exported whatever page was currently loaded on screen

  How

  Residents list on a property with 100+ residents → Export CSV, without scrolling to the bottom first.

  Expect

  The export now pages through the full filtered result before building the file — every matching resident, not just the ones already scrolled into view. The header above the list also now says "Showing X of Y" while more remain to load, instead of just the total.

Fixed: Super Admin sweep

• PIPE
  An onboarding pipeline card could open a completely different PG than the one it named

  How

  Manage → Onboarding, on an organisation that's mid-way through onboarding an ADDITIONAL PG on top of ones it already has.

  Expect

  The card now shows the in-flight application's own property/contact name — what tapping it actually opens — instead of the organisation's name, which could legitimately be a different PG entirely.

• PIPE
  A pipeline card could say "Ready to go live" while the wizard itself refused, for having no rooms

  How

  Manage → Onboarding, on an application marked READY whose property has zero beds.

  Expect

  The card now reads "Ready, but no rooms configured" instead — it re-checks the actual bed count rather than trusting a status that can go stale.

• SEARCH
  Owners search looked broken for the ~2 seconds before it narrowed

  How

  Super Admin → Owners → type into the search box.

  Expect

  A small spinner shows next to the search box while a search is in flight, instead of silently holding the full unfiltered list on screen with no indication anything is happening.

Fixed: Tenant sweep

• IDCARD
  ID card said the QR code "holds no personal details," then described exactly two

  How

  Tenant → ID card, read the privacy note under the QR.

  Expect

  "Scanning it shows very little" — an accurate, narrow claim — instead of an absolute one the very next sentence contradicted.

• DOCS
  Document requests showed "No requests yet" on the Rejected filter even with issued requests on record

  How

  Tenant → Document requests → filter to a status chip with zero matches (e.g. Rejected, when you've only ever had requests Issued).

  Expect

  "None match this filter" instead of the "ask for an NOC…" copy that reads as if you'd never made a request at all.

Fixed: app-wide

• PLACEHOLD
  Placeholder text in every form field was easy to mistake for a real, already-entered value

  How

  Any empty text field, anywhere — e.g. Manager → Move someone in → Full name, showing "Sneha Iyer".

  Expect

  Placeholder text is now visibly lighter/greyed-out. This was app-wide: 168 fields across 48 screens were using the same high-contrast colour as real entered text.

• RENTDUE
  Dashboard's "Rent due" stat card label was cut off mid-word

  How

  Manager Today, default language and text size — the tile next to Occupancy.

  Expect

  "Rent due" fits fully. Hindi and Telugu, previously truncated worse, are shortened to match.

Added: on-device diagnostics, for the crash reports we had no stack trace for

• DIAG
  A "Diagnostics" screen, reachable from the account menu on every role

  How

  Tap your avatar (top-right, any screen) → Diagnostics.

  Expect

  A list of recent screen-opens and any caught errors, newest first, each with a timestamp. Copy and Share buttons at the top turn it into text that's easy to send us. Navigate around a few screens first, then open Diagnostics — you'll see a "mount <ScreenName>" line for each one.

• CRASHNET
  A silent crash risk in every "+" create menu is now caught instead of taking the app down

  How

  No repro needed to verify this one — it's a safety net for the "app crashes on Move someone in" report, which reaches "OnboardTenant" through this exact menu on the Owner's Portfolio and Manager's Today screen.

  Expect

  If a "+" menu action ever fails again, the app now stays open instead of crashing, and a "<label> threw" entry appears in Diagnostics with the error — previously this class of failure had no visible trace at all, just the app closing.

Fixed: payment-proof screenshots that could never load

• H1
  An SVG "screenshot" is refused, not silently broken

  How

  Resident → Pay → I've paid → attach a file that is actually an SVG (a browser's accept="image/*" lets one through, and it previews fine in a browser).

  Expect

  Refused at pick time on web, and refused again on submit either way (checked on the real bytes, not the file's claimed type): "attach a photo (JPEG, PNG, GIF or WEBP)".

• H1
  Manager can tell a broken file from a network hiccup

  How

  Manager/Owner → Money in → Approvals → open a claim whose screenshot predates this fix and fails to load.

  Expect

  "This file was attached, but it isn't a photo the app can display… ask the resident to resend it" — not "try again".

• UPI
  UPI isn't offered with nowhere to send it

  How

  On a property with Property settings → Where residents pay left "Not set", Resident → Pay → I've paid.

  Expect

  UPI is not in the method chips at all, and the form defaults to Cash. Set a UPI id on the property and UPI reappears, selected by default.

Fixed: deposits and dues

• H2
  A deposit shortfall is no longer labelled "Rent due"

  How

  Resident → Home, with rent fully paid and a deposit still owed.

  Expect

  The headline says "Amount due", not "Rent due". It only ever says "Rent due" when the whole figure really is rent.

• H3
  A brand-new move-in isn't OVERDUE on day one

  How

  Move a resident in a few days after the property's configured rent-due day; Manager → Rent → find their row.

  Expect

  Their prorated first bill carries the same grace window everyone else's bill gets, counted from their own move-in date — not OVERDUE within 48 hours.

• M4
  An unbilled deposit no longer reads "all clear"

  How

  Owner → Residents → a resident whose deposit was agreed at move-in but never raised as a charge.

  Expect

  "Outstanding" reflects the unbilled deposit — it no longer sits at ₹0 beside "Deposit held ₹0 of ₹X agreed".

• M3
  Dues-ageing and the Rent & Dues total are reconciled

  How

  Owner → Reports → Financial, on a property with an unpaid deposit; compare against Owner → Manage → Rent & deposits due.

  Expect

  The Dues page is titled "Rent & deposits due". Under the ageing chart, a line reads "+ ₹X in unpaid deposits, not aged here" — the two totals now visibly reconcile instead of silently disagreeing.

• PAYOUT
  Net payout no longer hides a skipped payroll run

  How

  Owner → Portfolio, on an org where payroll wasn't run for a past month (not just unpaid this month).

  Expect

  A line under the payout reads "₹X of that is from before this month — payroll wasn't run", in addition to the existing "not yet marked paid" note.

Fixed: move-ins and occupancy

• H4
  A cancelled move-in can no longer claim it freed an occupied bed

  How

  Owner → Manage → Move-ins, on any move-in the 48-hour stale-hold sweep would previously have wrongly cancelled after the resident had actually moved in.

  Expect

  No cancelled record survives for a bed a live tenancy occupies — it's filed as the completed move-in it was instead. (A startup repair fixes any existing bad rows the first time this build's server runs.)

• M1
  Vacant-bed count agrees across screens

  How

  Owner → Portfolio vs. Owner → Reports → Occupancy vs. Owner → Manage → Rooms & beds, on a property with a bed reserved for an in-progress check-in.

  Expect

  Portfolio now shows "N free · M reserved" using the same counts the other two screens already used — no more off-by-the-reserved-count gap.

• M2
  "Occupied" means the same bed count everywhere

  How

  Owner/Manager → Rooms & beds room-type view vs. its "Manage rooms" bed grid, on a property with residents on notice.

  Expect

  Both headers now read the same occupied count, with the on-notice part named — no more two different numbers one tap apart.

Fixed: reports

• M6
  Occupancy report's "Compare to previous period" stops faking "no change"

  How

  Owner → Reports → Occupancy tab → Compare to previous period.

  Expect

  Occupancy%, vacant beds and vacancy cost no longer show a delta at all (there's no historical snapshot to compare against honestly). Churn keeps its real up/down, because that one is genuinely window-based.

• REV
  "vs last month" agrees between Portfolio and Reports

  How

  Owner → Portfolio's revenue delta pill vs. Owner → Reports → Financial, left on its default range.

  Expect

  Reports now defaults to a "This month" preset with the same calendar-aligned baseline Portfolio uses — the two percentages no longer disagree on the same morning.

• CHART
  The Financial chart's legend matches its bars

  How

  Owner → Reports → Financial → the monthly bar chart.

  Expect

  Legend describes the bars as collected-by-month split into net income/expenses/platform fee — not "Net income / Expenses" over what are actually collection totals.

• TODAY
  Manager dashboard no longer mixes "today" and "this cycle" in one card

  How

  Manager → Today, top card.

  Expect

  "Collected today" and the cycle-to-date % are now captioned separately — "₹0 collected today" no longer sits directly above "76% collected" with nothing telling them apart.

Fixed: onboarding and Super Admin

• H5
  A PG can't go live with zero beds

  How

  Super admin → Onboard, on an application at "Go live" whose room types were deleted again after Step 2 (so Inventory reads 0 rooms · 0 beds).

  Expect

  The Activate button is replaced by a red card: "No rooms are configured… go back to Step 2." The server refuses the same activation outright even if called directly.

• M8
  Onboarding counts agree across Overview, Pipeline and the wizard

  How

  Super admin → Overview's "Onboarding: N" tile vs. → Onboarding (pipeline list) vs. → Onboard's own "In flight" list, with an org that already has an owner and a property but hasn't pressed Go Live.

  Expect

  All three now count it. The pipeline list shows it with the wizard's own step label and opens straight back into the wizard to resume.

• INVITE
  An old owner invite link stops working once a new one is issued

  How

  Issue an owner invite link, then issue a second one for the same organisation without the first being accepted. Open the first link.

  Expect

  "This invite link is not valid any more" — only the newest link previews or accepts.

• AUDIT
  Audit filters find the actions they claim to

  How

  Super admin → Audit → filter "Payments", after a resident's payment proof was approved (not collected at the desk).

  Expect

  The approval shows up under Payments — filters now match a family of related action codes, not one exact code each.

• M7
  No more phantom "plan changed" entry the app couldn't have produced

  How

  Fresh-seed a demo org and check Super admin → Audit for an "Update subscription" row attributed to an owner.

  Expect

  It's gone — no code path lets an owner change their own plan, so the seed no longer claims one did.

• REJECT
  Rejecting an access request asks for confirmation, like Approve

  How

  Super admin → Access requests → Reject on any pending request.

  Expect

  A confirm dialog appears before it fires, showing the reason and that the applicant isn't notified by StayOne. Approve now offers the same plan picker direct onboarding uses.

• L7
  Audit log shows the app's own role name

  How

  Super admin → Audit, on any row whose actor holds the property-scoped owner-level role.

  Expect

  Reads "… (Property Owner)", not the raw "(ADMIN)" enum.

Fixed: public listing

• LIST
  A gender-policy conflict is surfaced, not silent

  How

  Owner → Listing, on a property whose listing says Men/Women only but whose current residents include the opposite recorded gender.

  Expect

  A warning line names how many residents contradict the policy. Nothing is enforced or changed automatically — a resident's gender stays optional.

• LIST
  The listed "from" price follows real vacant-bed rent

  How

  Raise rent on a property's cheapest room type, then check its public listing price.

  Expect

  The advertised price now follows the cheapest currently-vacant bed live — it no longer sits on a stale typed figure.

• LIST
  Seeded reviews no longer read as residents' own

  How

  Open any demo property's public listing page and its reviews.

  Expect

  Seed-written reviews are hidden from the public page and from the star rating/count; nothing was deleted.

Fixed: polish and a crash

• CRASH
  A move-in/move-out empty state no longer misfires

  How

  Owner/Manager → Move-ins, with no move-ins yet → "Move someone in".

  Expect

  Opens the move-in wizard normally. (Previously the button called navigation.navigate with no navigation in scope — harmless on web, a crash on the phone app.)

• MOVE
  Move-ins/Move-outs name the property when the list spans several

  How

  Owner with more than one property → Manage → Move-ins / Move-outs, viewing "All properties".

  Expect

  Each row shows which building it belongs to. A single-property owner or a manager sees no change.

• PICK
  The property picker stops defaulting to whichever test PG sorts first

  How

  Sign in fresh (no remembered property) on an org with a near-empty test property and a real, populated one.

  Expect

  Buildings screens open on the property with the most residents, not just "the first one with any beds".

• DEL
  "Delete this property" has its own guarded section

  How

  Owner → Property settings, scroll to the bottom.

  Expect

  Delete sits alone in a red-edged card at the very end of the page, away from Rename — no longer a red link between two ordinary rows.

• TIX
  "N document requests pending" matches the rows under it

  How

  Owner → Tickets, with every document request already Issued.

  Expect

  The header count reads 0 pending, not a stale total of every request ever raised.

• ICON
  A rejected payment notification stops wearing a green tick

  How

  Resident → Home, after a manager rejects a payment-proof claim.

  Expect

  The notification shows a red ✕, matching the rejected badge on the Pay screen — not the green checkmark used for approvals.

Fixed: layout, names and money

• RENT
  The rent-collection row no longer stretches into a wall of blank space

  How

  Manager → Rent, on a resident with an unpaid move-in deposit.

  Expect

  The deposit's method chips and "Take part of the deposit" link sit directly under the label, stacked — not spread across a near-empty card with the row's buttons pushed to the very bottom.

• REFER
  A referred resident's name isn't shown twice

  How

  Owner/Resident → Refer a friend → Who has been referred.

  Expect

  The avatar shows initials (e.g. "TR"), not the full name wrapped into the circle next to the same full name as the title.

• ADMIN
  "Admin" is named "Property Owner" everywhere it's shown

  How

  Owner → Team → Invite staff role picker; the invited person's own account menu.

  Expect

  Reads "Property Owner", not "Admin" — the capability (owner-level access scoped to one property) is unchanged, only the label.

• TEAM
  Invited staff show up on the Team screen

  How

  Owner → Team → Invite staff (not Add staff) for a manager; come back to Team.

  Expect

  They appear under "Invited, no payroll record". Headcount stays payroll-only, so it doesn't change.

• MOVEOUT
  A resident who owes money at move-out can be settled, not just written off

  How

  Manager → Notice period → settle a move-out where the deposit doesn't cover what's owed → "Collected from them?".

  Expect

  Pick Cash/UPI/Bank transfer and an amount; "Settle and move out" then succeeds instead of only offering "Move out anyway" to write the balance off.

• VACANT
  A rent rise reaches vacant beds too

  How

  Owner → Rent → Bill all with a rent increase, on a property with at least one vacant bed.

  Expect

  The confirmation note mentions vacant-bed prices going up too, and the vacant bed's listed rent (what the next move-in will be quoted) reflects the raise — not just active tenants' bills.

New: lock-in period on agreements

• LOCKIN
  Set it per property

  How

  Owner → Property settings → Lock-in period → Edit → 6 → Save.

  Expect

  Shows "6 months". 0 shows "None". 25 or more is refused with "Enter 0 to 24 months".

• LOCKIN
  Printed on the agreement

  How

  Open/download a resident's agreement for that property.

  Expect

  "Lock-in Period: 6 months" (was always "None").

• LOCKIN
  Frozen at signing

  How

  Resident signs the agreement; then the owner changes the lock-in to 12.

  Expect

  The signed agreement still says 6 months. Unsigned agreements show the new value.

New: Waiting on you (owner home)

• WAIT
  One list of what needs you

  How

  Owner → Portfolio, with a pending payment proof, a join request, a letter escalated to you, a resident asking to withdraw notice, or a deposit owed back.

  Expect

  A "Waiting on you" card lists each with its count, e.g. "2 payments to check", "1 resident asking to stay", "1 deposit to refund".

• WAIT
  Each row opens the right screen

  How

  Tap each row.

  Expect

  Payments → Payments to check; letters → Tickets; join requests → Join requests; asking to stay → Notice period; deposits → Residents.

• WAIT
  Gone when empty

  How

  Clear every queue.

  Expect

  The card disappears.

New: photos on requests

• PHOTO
  Add photos when raising a request

  How

  Resident → Requests → describe the problem → + Add photo (up to 3) → Send.

  Expect

  The thumbnails show before sending; tap one to remove it. After sending, the request in the list shows the photos.

• PHOTO
  Staff see them

  How

  Manager → Tickets, and Owner → Tickets → open the request.

  Expect

  The photos show under the description; tap one to enlarge.

• PHOTO
  Limits

  How

  Try a 4th photo.

  Expect

  The Add photo button disappears at 3.

New: reopen or rate a fixed request

• TICKET
  Rate a fixed request

  How

  Resident → Requests. On a Resolved request, tap a star under "How was it handled?".

  Expect

  "You rated it 4/5 — thank you." The stars go; it can't be rated twice.

• TICKET
  A low rating reaches the owner

  How

  Rate a resolved request 1 or 2 stars.

  Expect

  Owner and manager get "Rated 2/5 · <title>". The ticket row shows a red ★ 2/5 badge.

• TICKET
  Still not fixed? Reopen

  How

  On a request resolved in the last 7 days, tap "Still not fixed?", type what's wrong, tap Reopen request.

  Expect

  It goes back to Open. The manager gets "Ticket reopened · <title>" with your words; the row shows a Reopened badge.

• TICKET
  Limits

  How

  Try on a request fixed more than 7 days ago, or reopened twice already.

  Expect

  The link doesn't show (or the server says to raise a new request).

New: automatic rent reminders (switch: Super admin → Controls → Automatic rent reminders)

• REMIND
  Off by default

  How

  With the switch OFF, wait past a due date.

  Expect

  No automatic reminders. Manual Send reminder still works.

• REMIND
  Due today / 3 days / a week

  How

  Switch ON. Have unpaid rent due today, 3 days ago and 7 days ago (within the hour).

  Expect

  Residents get "Rent is due today" / "Rent is 3 days overdue" / "Rent is a week overdue" with the balance and month, e.g. "₹3,500 for September 2026". Tapping opens Pay.

• REMIND
  Never twice

  How

  Wait another hour.

  Expect

  No repeat for the same stage. Paid bills and moved-out residents get nothing.

• REMIND
  Manual reminder names the amount

  How

  Manager → Rent → Send reminder.

  Expect

  The resident's reminder now says "Your rent of ₹6,000 … is pending".

New: Send on WhatsApp

• WA
  Rent reminder on WhatsApp

  How

  Manager → Rent → open an unpaid row → Remind on WhatsApp.

  Expect

  WhatsApp opens on the resident's chat with the amount and a pay link filled in. You press Send.

• WA
  Invite links

  How

  Create a staff/manager/resident invite (Team, Staff, Move someone in) → Send on WhatsApp.

  Expect

  WhatsApp opens on that person's number with the invite link written.

• WA
  One-time PINs

  How

  Reset a resident's / team member's / owner's PIN → Send on WhatsApp.

  Expect

  WhatsApp opens on their number with the temporary PIN.

• WA
  Super admin links

  How

  Onboard an owner, approve an access request, pending-org invite, StayOne employee invite → WhatsApp.

  Expect

  Opens WhatsApp to the owner/applicant's number; Share link still available.

• WA
  No number / no WhatsApp

  How

  Try on a device without WhatsApp.

  Expect

  The share sheet opens instead.

New: fuller setup checklist

• SETUP
  New owner sees all five steps

  How

  Create a fresh owner account; open Portfolio.

  Expect

  "Getting started 0/2" lists: Add your first property, Set up rooms & beds, then Rent day & how residents pay · Optional, Invite a manager · Optional, Add your residents · Optional.

• SETUP
  Only property + rooms are required

  How

  Add a property and one room with a bed.

  Expect

  The Getting started card goes away, as before.

• SETUP
  Optional nudges after setup

  How

  Right after, on Portfolio.

  Expect

  A small "Finish setting up" card lists the remaining optional steps. Each opens its screen (Property settings, Team tab, Import residents).

• SETUP
  They tick from real data

  How

  Add a UPI ID (or choose cash only), invite a manager, move a resident in; come back to Portfolio.

  Expect

  Each step disappears as it is done; the card goes when all are done.

• SETUP
  Hide

  How

  Tap Hide on the "Finish setting up" card.

  Expect

  It stays hidden on this device.

New: plan grace and bed-limit warnings (only when Billing is on)

• PLAN
  Nothing changes while Billing is off

  How

  With Super admin → Controls → Billing OFF, open Portfolio / Today / Settings → Plan.

  Expect

  No plan banners anywhere.

• PLAN
  80% bed warning

  How

  Billing ON. An org on Lite (50 beds) with 40+ beds → owner Portfolio.

  Expect

  Banner "Nearly at your bed limit — 41 of 50 beds on StayOne Lite (82%)" with "Request StayOne Pro". Tapping it files the request; the banner then says it's under review.

• PLAN
  At the limit

  How

  Same org at 50 beds → try adding a bed or room.

  Expect

  Portfolio banner "Bed limit reached". The refusal on the Beds / Room types screen now shows a Request upgrade button under it.

• PLAN
  Week of grace

  How

  Super admin sets the org's plan end date to 3 days ago (status Active). Owner opens Portfolio, then records a payment.

  Expect

  Banner "Your plan has ended — everything keeps working until <date>". Saving still works. Owner gets one "Your plan has ended" notification.

• PLAN
  Read-only after grace

  How

  End date 8 days ago. Owner tries to save anything.

  Expect

  "read-only because its subscription has expired". Banner "Your account is read-only" with Contact StayOne. Contact support and Request upgrade still work.

• PLAN
  Super admin sees who is in grace

  How

  Super admin → Owners.

  Expect

  The org in its grace week shows a "Grace" badge.

New: undo a payment within 10 minutes

• UNDO
  Undo from the toast (Rent tab)

  How

  Manager → Rent → Collect a resident's rent in cash. Tap Undo on the toast.

  Expect

  "Reversed. Receipt … is void and the bill is owed again." The row shows as unpaid again; the resident gets "A payment was corrected".

• UNDO
  Undo from Record payment

  How

  Manager → + → Record payment ₹7,000 against a ₹6,000 bill. Tap Undo on the toast.

  Expect

  Both receipts are reversed: the bill is owed again and no ₹1,000 advance remains.

• UNDO
  Reverse from the resident's file

  How

  Owner → Residents → open the resident → Payment history. Within 10 minutes of recording, tap Reverse → confirm.

  Expect

  The row is struck through with a "Reversed" badge. After 10 minutes the Reverse button is gone.

• UNDO
  Receipt numbers are never reused

  How

  Collect again after reversing.

  Expect

  A new receipt number is issued; the reversed one stays void.

• UNDO
  Staff limits

  How

  Sign in as staff: reverse your own collection (works), then one recorded by someone else.

  Expect

  The second is refused: "Staff can reverse only money they recorded themselves."

• UNDO
  What cannot be reversed

  How

  Try after 10 minutes; a deposit of a resident who has moved in; money approved from a payment proof.

  Expect

  Each is refused with a plain reason.

• UNDO
  Resident's receipts

  How

  As the resident, open Pay → receipts.

  Expect

  The reversed receipt is not listed and cannot be downloaded.

• UNDO
  Status edits can't bypass it

  How

  (API) PATCH a paid payment's status to PENDING.

  Expect

  409 "Reverse its receipt instead".

• UNDO
  Audit

  How

  Super admin → Audit → filter Reversals.

  Expect

  Each reversal is listed with who did it, the amount and the reason.

Singular and plural (SO-38a)

• SO-38a
  Beds screen header

  How

  Owner/Manager → Beds on a property with exactly one room and one bed.

  Expect

  Reads "1 bed · …" and in Rooms "1 room · 1 bed" — never "1 beds" / "1 rooms".

• SO-38a
  Portfolio subtitle

  How

  Owner with one property → Portfolio.

  Expect

  "1 property · N beds" ("1 bed" if only one).

• SO-38a
  Manager Today

  How

  Leave exactly one payment awaiting approval; open Today.

  Expect

  "1 payment pending".

• SO-38a
  Room settings

  How

  Owner → Property settings with notice period 1 day; one amenity.

  Expect

  "1 day", "1 amenity".

• SO-38a
  Rooms: create one room

  How

  Beds → Add rooms, one room with one bed.

  Expect

  Preview reads "Creates room 101 with 1 bed — 101-A."

• SO-38a
  Dues header

  How

  Manager → Dues with exactly one resident owing.

  Expect

  "1 of N residents owes something".

• SO-38a
  Tickets header

  How

  Owner → Tickets, chip Open, with one document request.

  Expect

  "… · 1 document request".

• SO-38a
  Expenses

  How

  Owner → Expenses (all properties) with one property; one future-dated expense.

  Expect

  "… across 1 property" and "1 expense is dated in the future (…)".

• SO-38a
  Resident notice

  How

  Resident on a property with a 1-day notice period → My PG → Give notice.

  Expect

  "Your PG asks for 1 day's notice".

• SO-38a
  Bulk import

  How

  Import a sheet with one valid row.

  Expect

  "Import 1 resident?" and "1 resident imported".

• SO-38a
  Telugu wording

  How

  Switch to Telugu; check the Beds/Rooms counts.

  Expect

  Telugu singular forms (గది / బెడ్ / ప్రాపర్టీ) — please confirm the wording with a native speaker.

Dates in words (SO-38b)

• SO-38b
  Rent receipt

  How

  Record a rent payment for this month and open its receipt PDF.

  Expect

  "For September 2026" and the line "Rent · September 2026" — no "2026-09".

• SO-38b
  Discounted rent bill line

  How

  Bill a resident who has a referral discount; open the bill/receipt lines.

  Expect

  The rent line reads "Rent — September 2026".

• SO-38b
  Dues and payment history

  How

  Owner → Dues; Owner → Residents → a resident → payments; Resident → Pay → upload proof.

  Expect

  Each row says the month in words (e.g. "Rent · September 2026").

• SO-38b
  Signed agreement

  How

  Sign an agreement as a resident, then open it in Documents.

  Expect

  "Signed At: 24 September 2026". Older signed agreements also show the day in words.

• SO-38b
  Report PDF

  How

  Owner → Reports → Download PDF (any report).

  Expect

  Subtitle reads "… · 1 September 2026 to 24 September 2026"; month columns say "September 2026".

• SO-38b
  Referral reward notice

  How

  Refer a friend who moves in with the reward starting next month.

  Expect

  The notification says "… comes off your rent from 24 October 2026."

• SO-38b
  Salary expense note

  How

  Mark a staff salary paid; open Expenses.

  Expect

  The note reads "Salary for <name> (September 2026)".

Staff invite card (SO-39)

• SO-39
  The card describes staff access truthfully

  How

  Manager → Manage → Show all → Staff. Read the "Invite a staff login" card.

  Expect

  It says staff can take rent and record payments (issuing receipts), see who owes rent and their phones, sign visitors in and handle tickets, and cannot raise the month's bills or manage staff. No "cannot see rent".

• SO-39
  The name field is labelled properly

  How

  Tap the card to open it.

  Expect

  The field reads "Staff member's full name".

• SO-39
  A staff login really has those rights

  How

  Accept a staff invite on a phone and sign in as that staff member.

  Expect

  Rent tab works (can record a payment); Staff management is not available.

Check-in deposit (SO-38h)

• SO-38h
  Bed chips show the real deposit

  How

  Owner → Room types: set one type's deposit to ₹6,000 and another to ₹0. Manager → Check-ins → open one at the bed step.

  Expect

  Each vacant-bed chip reads "101-A · ₹7,000 · Deposit ₹6,000" (or ₹0). Only rooms with no type show 2× rent.

• SO-38h
  The saved deposit matches the chip

  How

  Pick a ₹6,000 bed.

  Expect

  The check-in's Deposit row shows ₹6,000, not 2× rent.

• SO-38h
  ₹0 deposit can be finished

  How

  Pick a bed whose room type has ₹0 deposit and sign the agreement.

  Expect

  A "Complete move-in" button appears (no cash-collection step). Tapping it moves the resident in; the bed shows occupied.

• SO-38h
  A deposit owed still has to be collected

  How

  Pick a ₹6,000 bed and sign.

  Expect

  The button is "Collect ₹6,000 deposit in cash & finish" — the check-in can't complete without it.

• SO-38h
  Move-in wizard unchanged

  How

  Manager → Move someone in → pick a bed.

  Expect

  Deposit prefills from the room type (₹0 stays ₹0).

PIN, never "password" (SO-38d)

• SO-38d
  Wrong current PIN

  How

  Settings → Change PIN. Enter a wrong current PIN and a new one; save.

  Expect

  "That is not your current PIN." — no word "password".

• SO-38d
  Same PIN again

  How

  Change PIN with the new PIN equal to the current one.

  Expect

  "Your new PIN must be different from the current one."

• SO-38d
  Forgot PIN

  How

  Sign-in → Forgot your PIN? as a manager. Then open the owner's notifications.

  Expect

  Sign-in says they'll hand over a one-time PIN. Owner sees "PIN reset requested · … forgot their PIN and needs a reset."

• SO-38d
  Empty PIN at sign-in (API/web)

  How

  Try signing in with the PIN left blank.

  Expect

  Any error says PIN, not Password.

• SO-38d
  Hindi / Telugu PIN placeholder

  How

  Switch language to Hindi, then Telugu. Settings → Change PIN.

  Expect

  Placeholder reads "6 अंक" / "6 అంకెలు" (not "at least 8 characters").

• SO-38d
  Super admin audit log

  How

  Super admin → Audit, after resetting an owner's PIN.

  Expect

  The row reads "Reset PIN · …".

Emergency contact must be someone else (SO-38g)

• SO-38g
  Move-in wizard

  How

  Manager → Move someone in. Type the same 10 digits in Phone and in the emergency contact's "Their phone".

  Expect

  Inline error under Their phone: "This is the resident's own number…". You can't continue until it's changed.

• SO-38g
  Editing a resident

  How

  Owner → Residents → open one → Edit. Set the emergency phone to the resident's own mobile; Save.

  Expect

  Refused with "The emergency contact cannot be the resident's own number". A different number saves.

• SO-38g
  Old residents can still be edited

  How

  Open a resident whose emergency number is already their own (from before this fix). Change only their email; Save.

  Expect

  Saves fine — only a new attempt to set their own number is refused.

• SO-38g
  Join page (QR poster)

  How

  Open the property's join link. Enter the same mobile for yourself and the emergency contact; submit.

  Expect

  "The emergency contact needs to be somebody else's number." Nothing is sent.

• SO-38g
  Bulk import

  How

  Import a sheet where a row's emergency mobile equals the resident's mobile.

  Expect

  The row imports with a warning; the emergency number is left blank.

Demo notices (SO-38e)

• SO-38e
  No notice mentions "Community"

  How

  Sign in as the demo owner. Open Notices; check the Live, All and Expired tabs.

  Expect

  The Independence Day dinner notice (if still listed) reads "Tell the front desk if you are coming". No notice says "RSVP in Community".

Demo test data (SO-37) — no app change

• SO-37
  Cleanup script touches only the demo

  How

  Nothing to test in the app. The cleanup script for E2E Test PG / Testfirst rows now only lists the two demo organisations.

  Expect

  A paying owner's data can never be listed or removed by it. Leftover demo test rows are removed by the owner through the app (archive / reject / revoke).

Reports — open tickets (SO-04)

• SO-04
  Operations report loads for both periods

  How

  Owner → Reports → Operations. Switch between this period and the previous one; tap Try again if shown.

  Expect

  Both load. No "A database constraint prevented this operation".

• SO-04
  Open tickets = everything open right now

  How

  Note the Open tickets figure. Compare with Owner → Tickets → Repairs header "N open of M" (no chip).

  Expect

  Same number, including old tickets raised before the report period. The tile shows no up/down % (it's today's backlog, not a period figure).

Manager — Reports address (SO-36)

• SO-36
  Manager opening /app/reports gets a proper 404

  How

  Sign in as a manager on the web. Type dev.stayone.app/app/reports in the address bar.

  Expect

  "That page does not exist" inside the normal app frame (logo, bell, avatar). No "You do not have permission". Go to the home screen returns to Dashboard.

• SO-36
  Same as /app/payouts

  How

  As the manager, open dev.stayone.app/app/payouts.

  Expect

  Looks identical to the /app/reports page above.

Tickets — one severity scale (SO-33)

• SO-33
  Every owner ticket row shows its severity

  How

  Owner → Tickets. Look at a Medium and a Low ticket.

  Expect

  Each row has a badge: Critical (red), High (amber), Medium, Low — the same words as the chips above.

• SO-33
  Manager and owner use the same words

  How

  Open the same ticket as manager (Tickets) and as owner.

  Expect

  Both show the same severity word.

• SO-33
  New-ticket notification names the severity

  How

  As a resident, raise a Medium ticket in Internet. Check the manager's/owner's notifications.

  Expect

  Title reads "New ticket · Medium · Internet".

• SO-33
  Header count matches the chip

  How

  Owner → Tickets → Repairs, tap High (or search a name).

  Expect

  Header "N open of M" counts only High tickets — both numbers from the same list.

• SO-33
  Document count says pending ones only

  How

  Owner → Tickets → All, no chip.

  Expect

  Header ends "… K document requests pending" — only requests still waiting, not issued/rejected ones.

• SO-33
  Reports use the same words

  How

  Owner → Reports → tickets by severity.

  Expect

  Critical / High / Medium / Low, same as the ticket screens (also in Hindi and Telugu).

Money

• SO-32
  Paying more than the month's rent becomes credit

  How

  Record payment → a resident with ₹6,000 rent due → enter ₹7,000.

  Expect

  A confirmation first ('More than one month's rent?'). The toast: '₹6,000 settled … ₹1,000 extra kept as credit for the next bill', each with a receipt. The resident file shows 'Advance credit ₹1,000'.

• SO-32
  Credit comes off the next bill

  How

  Rent → Bill all for the next month.

  Expect

  That resident's bill is ₹5,000, with lines 'Rent ₹6,000' and 'Paid in advance −₹1,000'. If the credit covers a whole month, the bill shows as paid.

• SO-32
  Credit at move-out

  How

  Move out a resident who still has credit.

  Expect

  The panel shows 'Advance rent held'; it pays what is owed before the deposit, and anything left is added to the refund owed.

Tickets

• SO-35
  Old tickets' tasks close

  How

  Manager → Today → Your tasks.

  Expect

  Tasks for tickets that were already resolved (e.g. 'Ticket: Rent amount is very high') are gone. Resolving a ticket closes its task.

Move-in and move-out

• SO-06/07
  Move-out settles on screen first

  How

  Manager → Notice → a resident leaving → Move out. Add a deduction, tick the unserved-notice charge, pick Cash/UPI refund or Record later.

  Expect

  Rent due, deposit held and the refund/still-owed figure update as you type. After moving out: a 'Final settlement · STO-FS-…' card with View final settlement (PDF) and Record refund.

• SO-06
  Refund owed is tracked

  How

  Owner → Portfolio after a move-out with money owed back. Tap 'Deposit refunds owed', then Record refund.

  Expect

  The amount owed drops by each refund; a part refund leaves the rest owed. The resident file says 'Refund owed' instead of 'Deposit held'.

• SO-05
  Backdated move-in bills every month

  How

  Move someone in dated the 1st of last month (monthly), and another on the 10th of last month at a daily rate.

  Expect

  Rent & dues shows last month and this month for both. A date over two years ago is refused at step 1 (unless 'already living here' is chosen).

• SO-13
  Wizard Done/Cancel always work

  How

  Owner: open /app/move-in directly in the browser, then Cancel (and Done after a move-in).

  Expect

  Lands on the Move-ins list, never stuck on the wizard.

• SO-03
  Resident invite link can be revoked or re-sent

  How

  Residents → a resident → More → Invite link. Revoke; then Send new invite link.

  Expect

  The old link stops working; the new link is shown once to copy. A moved-out or archived resident's link no longer opens.

• SO-24
  An invite only works for the number it was sent to

  How

  Open an invite link; try to change the mobile number.

  Expect

  The number is locked. The page names the property and says 'Resident', not 'TENANT'. Staff invites now require a mobile.

Money

• SO-08
  Deposit collected on its own

  How

  Manager → Rent → a resident with a deposit due → Take part of the deposit → ₹5,000 by UPI.

  Expect

  'Deposit ₹5,000 paid · ₹X due'. The rent row stays Unpaid. The confirmation names the deposit and the amount.

• SO-31
  New receipt numbers

  How

  Collect any payment.

  Expect

  Receipt looks like STO-AB12CD-240926-1001 — this organisation's own book, restarting at 1001 each day. Older numbers are unchanged. A paid due can no longer be deleted.

• SO-31
  Every receipt on the resident file

  How

  Collect a month in two part payments, then open the resident's file → Payment history.

  Expect

  Two lines, each with its own receipt and amount.

• SO-29
  Payouts

  How

  Super admin → Switchboard → turn on 'Automatic payouts'. Owner → Payouts later.

  Expect

  Closed months with money in them appear as statements; the header counts settled and not-yet-settled separately.

• SO-30
  Wages beside the payout

  How

  Owner → Portfolio with staff salaries not yet marked paid.

  Expect

  Net payout tile: 'excl. ₹X wages'. Next payout card: 'Not deducted: ₹X of staff salaries…'.

• SO-12
  Billed vs not raised

  How

  Owner → Portfolio hero card, and Manager → Rent for the same month.

  Expect

  Both use the same month; the portfolio says '₹X of this month's rent not raised yet' when some leases aren't billed.

• SO-09
  Top defaulters

  How

  Owner → Reports → Financial → Top defaulters.

  Expect

  Only overdue money is ranked; nobody shows as '0d overdue'.

• SO-27
  Expenses by month and property

  How

  Owner → Expenses: ‹ › to change month; choose All properties; add an expense dated last month.

  Expect

  It saves into last month and the screen jumps there. A future date is refused. Each row shows a chevron that opens Edit/Delete.

• SO-28
  Report chart part months

  How

  Reports → Custom range starting mid-month.

  Expect

  Part-month bars read 'Aug*' with a note explaining the asterisk.

Counts and dates

• SO-11
  One resident count

  How

  Compare Portfolio occupancy tile, Residents (Living), Reports → Occupancy.

  Expect

  The tile reads '{occupied}/{total} beds · {n} living'; 'living' matches Residents. Occupied + vacant + held = total.

• SO-10
  Indian day just after midnight

  How

  Team screen between 00:00 and 05:30.

  Expect

  'Present today' is today's roster, not yesterday's.

• SO-22
  On leave

  How

  Owner → Team, and Manager → Staff.

  Expect

  The same people are badged 'On leave' on both, and the owner tile count matches.

Tickets, letters, notices, support

• SO-18
  Staff-only ticket notes

  How

  Manager/Owner → a ticket → tick 'Staff only' → Add note. Then view as the resident.

  Expect

  The resident doesn't see it or get notified. Old notes show a readable date, not 2026-09-19T14:57Z.

• SO-02
  NOC sent to the owner stays with the owner

  How

  Manager → Requests → an NOC → Send to owner. Open it again.

  Expect

  Only 'Revise draft'; the owner is notified to approve. The resident never sees the internal note.

• SO-19
  Letter reference

  How

  Issue a letter; open the resident's Documents.

  Expect

  'Issued on 24 September 2026 · reference LTR-XXXXXXXX' — the same reference as on the PDF.

• SO-23
  Rental agreement card

  How

  Documents → a rental agreement. Download it.

  Expect

  The card lists rent, deposit, start, notice, lock-in and licensor; the PDF shows the current name and a single city.

• SO-17
  Old notices

  How

  Resident → Notice board.

  Expect

  August's 'No water tomorrow' and the 15 Aug dinner are gone. A new notice without a date expires in 30 days.

• SO-26
  Support is a conversation

  How

  Help → a past request → Add a reply. Super admin → Support → search SUP-XXXXXX.

  Expect

  Replies are kept in order; replying reopens a resolved request; the desk finds it by reference.

Other screens

• SO-01
  Free while billing is off

  How

  Owner → Settings → Plan / Subscription.

  Expect

  'Free for now — no plan limits apply'; no Expired badge.

• SO-15
  Mess ratings

  How

  Owner with several buildings → Mess → ratings card.

  Expect

  Asks which kitchen instead of an error; the owner can edit the menu.

• SO-16
  Gate

  How

  Gate with a visitor signed in over 12 hours.

  Expect

  'Still inside?' filter and a headline saying how many to check; Load more beyond 50.

• SO-25
  Access requests

  How

  Super admin → Access requests with a number that already has an account.

  Expect

  'This number already has a StayOne account (Owner)…' before approving.

Super admin — suspension (SO-40, Critical)

• SO-40
  Suspending an owner locks out their whole organisation

  How

  Super admin → Owners → an owner → Suspend owner → choose Everyone, add a reason → Suspend. Then try to sign in as that org's owner, manager, staff and a resident.

  Expect

  All four are refused. Before this, only the owner was — the manager and residents signed in as normal. The toast says how many people were signed out.

• SO-40
  People already signed in are stopped too

  How

  Sign in as the manager on one device. Suspend the org from another. Tap anything on the manager's device.

  Expect

  Signed out on the next tap — not left working until their session expires.

• SO-40
  "Staff only" leaves residents alone

  How

  Suspend with Staff only. Sign in as the manager, then as a resident.

  Expect

  Manager, staff and owner refused; the resident still gets in and can pay rent.

• SO-43
  A suspended account is told why

  How

  While suspended, sign in with the correct PIN. Then with a wrong one.

  Expect

  Correct PIN: "This account is suspended… Reason: <your reason>". Wrong PIN: the ordinary wrong-PIN message — it must not reveal the suspension.

• SO-40
  Reactivating brings everyone back

  How

  Reactivate the owner, then sign in as each of the four again.

  Expect

  All four get in. A resident who was moved out stays moved out — reactivation does not undo that.

• Demo
  The demo org is open and on the right plan

  How

  Sign in with the demo owner card (Meera), then Settings → Plan.

  Expect

  Meera is no longer suspended. The org is on StayOne Max (it runs ~396 beds), with no "Expired".

Money

• Bug
  Recording a payment no longer says "ReceiptNumber already exists"

  How

  Manager → Record payment → ₹20,000, Rent, Cash → Record. Do it three or four times in a row.

  Expect

  Each one records, with receipt numbers that go up by one. Old gaps from earlier in the day stay — those receipts are already printed.

Owner and manager

• Referrals
  Starting a referral offer is one screen, one button

  How

  Owner → Refer a friend → pick a building with no offer. Type an amount, or tap ₹500 / ₹1,000 / ₹2,000. Pick when it is paid. Tap Start offer.

  Expect

  The button reads "Start offer — ₹X per friend" and switches the offer on in one tap. Typing "1,500" gives 1500, not an error.

• Referrals
  A manager is never shown a button that will fail

  How

  As a manager, open Refer a friend at a building where the owner has not set an amount. Then at one where they have.

  Expect

  No amount: a sentence saying the owner sets it. Amount set: Start / Pause works.

• UI
  Revenue chart labels no longer overlap

  How

  Owner → Portfolio → Revenue · last 6 months. Tap the tallest bar.

  Expect

  The tallest bar's figure sits under the header, and "Sep · ₹…" in the header is fully readable.

Resident

• UI
  The Refer tile fits on screen

  How

  With the offer on, open the resident home on a phone-width screen.

  Expect

  The gift tile Refer wraps to a second row, fully visible. It was cut off the right edge before. Switch the offer off, reload — the tile is gone.

New — Refer a friend

• Owner
  Set up the offer

  How

  Owner → Referrals. Set a fixed amount or a percentage with a cap, a yearly limit, and qualifying days. Switch it on.

  Expect

  A manager can switch it on and off but cannot change the amount. Switching on with no amount set is refused.

• Resident
  The referral screen

  How

  Resident home → Refer.

  Expect

  A rupee figure computed from that resident's own rent, how many more this year, share and copy link, their code, and New link. Two residents on different rents see different figures; the cap holds.

• Resident
  When the offer cannot run

  How

  Turn the offer off, or fill every bed, or pause join requests, or use up the yearly limit.

  Expect

  Each of the four gets its own sentence saying why — never a missing button.

• Public
  The shared link

  How

  Open the copied link in a browser. Then strip the ?ref= and reload.

  Expect

  With the ref: "<Name> referred you." Without it: nobody named. A code from another property is ignored.

• Manager
  The friend applies

  How

  Fill the join form from the referral link, then open Join requests.

  Expect

  One queue row, tagged with who referred them. No tenancy, no held bed, no discount — staff still pick the bed and the rent.

• Manager
  Approving freezes the reward

  How

  Approve the request, then change the programme amount.

  Expect

  The earned reward does not move. The referrer is notified. It is payable only after the qualifying days.

• Money
  The credit reaches the rent bill

  How

  After the qualifying days, run Bill all. Then run it a second time.

  Expect

  The bill shows two lines — rent, and the negative credit — adding to what is owed. The second run must not discount again. A reward bigger than one bill carries forward.

• Manager
  Rewards that are not earned

  How

  Decline a referred request. Separately, move a referred friend out inside the qualifying stay. Separately, withdraw a reward with a note.

  Expect

  Decline closes it. A leaver withdraws only the unapplied part — money already discounted is not clawed back. A withdrawal notifies the resident.

Money and rent

• SO-32
  A payment settles the dues that exist

  How

  Find a resident with a ₹6,000 due. Record a payment of ₹7,000.

  Expect

  The ₹6,000 closes; ₹1,000 becomes its own labelled row. Oldest due settles first; a named period beats age. The toast says which happened. The resident picker names the building.

• SO-31
  Receipt numbers have no gaps

  How

  Collect three payments in a row and read the receipt numbers.

  Expect

  Contiguous — it was 1001, 1003, 1005. Old PAN-/PGD-/STO- prefixes stay as they are.

• SO-09
  Top defaulters

  How

  Open the report with a resident three months behind and another owing one larger month.

  Expect

  Summed per person, so the three-month debt ranks above. Age comes from their oldest unpaid bill.

• SO-05
  A backdated move-in owes every month

  How

  Move a resident in with a start date two months ago. Then try a date four years ago.

  Expect

  Every month billed — first prorated, rest whole, each on the property's due day. Over two years back is refused with a reason. Daily-rate leases bill one cycle.

• SO-08
  Collect deposit asks first

  How

  Tap Collect deposit.

  Expect

  A confirmation naming the amount, and the method is a choice — not cash on one tap.

• SO-30
  Net payout names unpaid salaries

  How

  Owner → Payouts, at a PG with unpaid staff salaries.

  Expect

  "Before ₹X of unpaid staff salaries". It names them; it must not deduct them.

• SO-12
  Expected vs billed

  How

  Open the rent screen before running Bill all, then after.

  Expect

  While they differ: "₹X billed so far · ₹Y not raised yet". Once they agree, no breakdown.

• SO-11
  Bed counts add up

  How

  Start a check-in to put a bed in RESERVED, then read the bed counts.

  Expect

  Occupied + vacant + reserved = total, with reserved named.

• SO-06
  A deposit is not revenue

  How

  Note monthly revenue and net payout. Collect a ₹12,000 deposit. Read both again.

  Expect

  Neither figure moves.

Moving in and out

• SO-07
  A move-out that settles

  How

  End a tenancy with named deductions, choose to charge the unserved notice, and record the refund.

  Expect

  Deductions and notice are taken before the deposit is applied. The refund is a row with method, date and reference. The arithmetic is itemised. The refund does not count as revenue.

• SO-13
  "Done" after a move-in

  How

  Open /app/move-in directly (reload or deep link), finish it, press Done.

  Expect

  Lands on the move-ins list. Cancel is always shown.

• SO-38
  Deposit comes from the room type

  How

  Move a resident into a room type with a set deposit, then one set to ₹0.

  Expect

  The room type's figure prefills, and ₹0 is honoured. Two months' rent only where no room type is set.

• SO-38
  Emergency contact

  How

  Enter the resident's own number as their emergency contact, on both intake paths.

  Expect

  Refused on both.

• SO-03
  Move-out kills the invite link

  How

  Invite a resident, copy the link, move them out before they accept, then open the link.

  Expect

  Dead. The link is the credential, so this is a security check.

• SO-24
  The invite form knows who it is for

  How

  Open an invite link that carries a name and number.

  Expect

  Both prefilled, number read-only — an invitee must not be able to type someone else's.

Notices, tasks, expenses

• SO-20
  One leaving date, whoever serves notice

  How

  Same day, serve notice once from staff and once from the resident. Best tested after 6pm IST.

  Expect

  Identical leaving date. It used to differ by a day.

• SO-21
  Withdrawing a notice

  How

  Withdraw a resident's notice from the staff side.

  Expect

  A confirmation naming the resident and saying re-serving restarts the period, and the resident is notified.

• SO-17
  Old notices expire

  How

  Read the notice board for months-old rent-chasing notices.

  Expect

  Hidden, not deleted — wording unchanged, and a manager can clear the date. A notice already dated by hand is untouched.

• SO-27
  Future-dated expenses

  How

  Add an expense dated next January.

  Expect

  Refused. One day's grace for a timezone edge.

• SO-35
  Resolved tickets close their task

  How

  As owner, hand a ticket to a manager. Resolve the ticket. Open the manager's Today.

  Expect

  The task is closed, not still open.

Documents

• SO-02
  NOC: send to owner vs issue

  How

  Handle an NOC request. Try both actions.

  Expect

  The label matches what happens — "Send to owner" no longer issues it. Both routes on screen.

• SO-23
  The agreement PDF

  How

  Download and open the rendered PDF, not the preview.

  Expect

  Carries the notice period and the letting party's name. No "Bengaluru, Bengaluru". Dates match the app.

• SO-19 · 18
  No database ids or UTC stamps for residents

  How

  Open a resident's documents and a ticket with staff notes.

  Expect

  A short quotable reference, and Indian time in words.

• —
  Every tenancy has an agreement

  How

  Open a resident who joined by bulk import, not the check-in wizard.

  Expect

  No "agreement not signed" — they were backfilled.

Tickets and support

• SO-33
  One severity scale, one count

  How

  Open a CRITICAL and a HIGH ticket as manager, then the same ones as owner. Compare the portfolio badge with the tickets header.

  Expect

  Badge, filter chips and the owner's view agree. Both counts match.

• SO-26
  Support you can follow up

  How

  Raise a support request, then reopen the support screen.

  Expect

  Your requests listed newest first, status in plain words, the reply where there is one, and a reference like SUP-4F2A9C on the confirmation.

• SO-34
  Sheets are not clipped

  How

  Open the ticket status menu on a phone.

  Expect

  All four choices visible, clear of the floating nav bar. Worth sweeping other bottom sheets.

Gate, kitchen, team

• SO-16
  Visitor room list, and long stays

  How

  At a building with 3xx–5xx rooms, sign a visitor in. Then look at one who arrived over 12 hours ago.

  Expect

  Every room listed, not the first 24. The long-stay row says so and asks for a sign-out; it never invents a departure time.

• SO-15
  Mess picks a building per meal

  How

  With several PGs, open Mess and change building between meals.

  Expect

  It follows. It used to stick to the first building picked, with every other reading "Not set".

• SO-39 · 22
  A manager can invite staff

  How

  Manager → Team. Also check "On leave today" against the manager's list.

  Expect

  A card for inviting a staff account, separate from Add staff. On-leave counts both attendance and standing status, counting a person with both once.

Screens and platform

• SO-04
  The Operations report loads

  How

  Open it for several periods, including one with no complaints.

  Expect

  It renders. It used to answer 400 for every period.

• SO-36
  Reports is a clean 404 for a manager

  How

  As a manager, type /app/reports.

  Expect

  404 straight away — not a page that draws and then refuses.

• SO-14
  A new property opens on itself

  How

  Add a property, then go to Rooms & beds.

  Expect

  The PG you just created is selected, not the one remembered from last time.

• SO-25
  Owner request from an existing number

  How

  Submit an owner request using a number that already has an account, then open the queue.

  Expect

  Flagged before you approve, not refused at the end. The submitter is told the same thing everyone is told.

• SO-01
  Plan badge while billing is off

  How

  Owner → the plan card, at an org over its tier's bed count.

  Expect

  No tier badge, no over-limit banner, and a line saying plans are not charged or enforced yet.

• SO-29
  Owner edits their own bank

  How

  Owner → Payouts → change the bank details.

  Expect

  Bank name and last four digits only. Plan, platform fee and feature grants stay super-admin-only.

• —
  Indian time

  How

  Use the app after 9pm IST: greetings, "today" figures, day boundaries, collection dates.

  Expect

  All on the Indian day. The server greeted "Good afternoon" at 10pm before.

• —
  Tier names and the invite page

  How

  Super admin: the three screens where plans are approved, access granted and tiers changed. Then open /invite/:token.

  Expect

  Tier names match everywhere else. The invite page is on the product's current design.

Super admin

• Plans
  Onboarding an owner from an older build

  How

  Onboard an owner from an app installed before the plan rename.

  Expect

  It works. The old names (BASIC, ENTERPRISE) are understood; it used to refuse with "Plan must be one of: TRIAL, LITE, PRO, MAX".

• Plans
  The plan picker, and downgrades

  How

  Onboard a PG while billing is off. Then move an owner down to Lite.

  Expect

  The picker is always shown and says what "billing off" means. Every tier can be chosen, in both directions.